Refund & Return Policy

Refund & Return Policy

NO RETURNS. NO REFUNDS. NO EXCHANGES.

All sales at ThreadVault are FINAL.

At ThreadVault, we operate on a strict no-return, no-refund, no-exchange policy. Every order is processed and dispatched as final. Please read this policy carefully before placing your order.

Why we don't accept returns

We're a small, independent streetwear brand. Every piece is made-to-order or drop-limited. To keep our prices honest and our operations sustainable, we're unable to offer returns, refunds, or exchanges once an order is placed.

Before you order — please check

  • Size: Refer to our Size Guide before checkout. All our fits are oversized — measure a t-shirt you already own and match it up.
  • Design: Confirm the colour, print, and product details on the product page.
  • Address: Double-check your shipping address, pincode, and phone number before placing the order.

Once an order is placed, it cannot be cancelled, modified, returned, or refunded.

Damaged or wrong item received?

If you receive a damaged, defective, or wrong product, we've got you — but only if you follow these steps:

  1. Email us within 24 hours of delivery at jaymeen2307@gmail.com with your order number.
  2. Attach a clear unboxing video (from the moment the sealed package is opened) showing the damage or wrong item. Without this video, we can't process any claim.
  3. Attach photos of the product, the shipping label, and the packaging.

Claims raised without an unboxing video, or raised after 24 hours of delivery, will not be entertained. Our decision on all such claims is final.

Order cancellations

Orders cannot be cancelled once placed. Please review your cart carefully before checkout.

COD refusal

If you refuse a Cash on Delivery order, your account may be blocked from future COD orders on ThreadVault.

Questions

For any questions about this policy, email us at jaymeen2307@gmail.com.

By placing an order on ThreadVault, you agree to this Refund & Return Policy.